When only the glib win, we all lose

Memorize this: “I have some concerns, but I need a little time before I can really articulate them.”

If you're a manager, or anyone who leads meetings and discussions, please PLEASE have respect for that phrase. It's unlikely (but possible, sure) that someone will abuse this, since “buying time” in the context of a work decision doesn't usually buy us anything other than the chance to think more deeply.

via Creating Passionate Users: When only the glib win, we all lose.

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